Terms & Conditions

Welcome to PodsXpress (podx.hemdox.cloud). These Terms & Conditions (“Terms”) apply to all visitors, users, and customers of this website. By accessing the site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website.

Last updated: June 2026

1. Age Restriction

2. Products & Accuracy

• We sell authentic IQOS, JUUL, RELX, nicotine pouch, and related products sourced from authorized distributors.
• Product images, descriptions, and specifications are provided for reference. While we strive for accuracy, minor variations in packaging or appearance may occur due to manufacturer updates.
• Product availability is subject to stock. If an item is out of stock after you’ve placed an order, we’ll contact you to offer an alternative or a full refund.

3. Pricing & Currency

• All prices are displayed in UAE Dirhams (AED) and include applicable taxes unless stated otherwise.
• We reserve the right to update prices at any time. The price displayed at the time of your order is the price you pay.
• In the unlikely event of a pricing error, we’ll notify you before processing the order and give you the option to proceed or cancel.

4. Orders & Payment

By placing an order, you make an offer to purchase. We reserve the right to accept or decline any order at our discretion.

You can cancel an order any time before dispatch for a full refund. See our Refund Policy for details.

5. Delivery

We deliver across all seven UAE emirates:

• Within 1 hour — Dubai, Ajman, Sharjah.
• Within 12 hours — Abu Dhabi, Al Ain, Ras Al Khaimah.
• Free delivery on orders over 200 AED.

Delivery times are estimates and may vary during peak periods, public holidays, or adverse weather. All orders are shipped in discreet, unbranded packaging. Full details are available in our Delivery Policy.

6. Returns & Refunds

7. Intellectual Property

• All website content — text, images, logos, design, and code — is the property of PodsXpress or its licensors and is protected by applicable intellectual property laws.
• You may not reproduce, distribute, or use any part of the website without our prior written consent.

8. Disclaimer & Trademarks

9. User Responsibilities

By using this website, you agree that you will:

• Provide accurate and complete information when placing orders.
• Not use the website for any unlawful purpose or in violation of these Terms.
• Not attempt to interfere with the website’s security or functionality.
• Not purchase products for resale without our written authorization.

10. Limitation of Liability

• The website and products are provided “as is.” To the fullest extent permitted by law, PodsXpress shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or any product purchased.
• Our total liability in any claim shall not exceed the amount you paid for the specific product in question.
• We are not responsible for any health effects resulting from the use of nicotine products. Use all products at your own risk and in accordance with their instructions.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy, which describes what information we collect, how we use it, and your rights. By using this website, you consent to the data practices described in that policy.

12. Governing Law & Disputes

13. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use of the website after changes constitutes acceptance of the revised Terms.