Privacy Policy
How PodsXpress collects, uses, and protects your information
Last updated: June 2026
PodsXpress is your trusted source for authentic IQOS, JUUL, RELX, and nicotine pouch products across the UAE. We offer premium products, competitive prices, and reliable same-day delivery. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and information gathered automatically when you use our site:
- Personal details — name, delivery address, phone number, and email address provided when you place an order or contact us.
- Order information — products purchased, order value, delivery preferences, and payment method (cash on delivery or card on delivery).
- Technical data — IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
- Communications — messages you send us via WhatsApp, phone, email, or contact forms.
2. How We Use Your Information
- To process, fulfill, and deliver your orders across the UAE.
- To contact you about your order status, delivery scheduling, and support requests.
- To improve our website, products, and customer experience.
- To send promotional offers and updates, only where you have opted in.
- To detect and prevent fraud, and to comply with applicable UAE laws.
3. Age Restriction
Our products contain nicotine and are intended for adults of legal smoking age only. We do not knowingly collect information from, or sell products to, anyone under the legal age. By using this site you confirm you meet the legal age requirement in your jurisdiction.
4. Cookies & Tracking
We use cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function correctly without them.
5. Sharing Your Information
We do not sell your personal information. We share it only with trusted parties necessary to run our business:
- Delivery partners — to fulfill and deliver your orders.
- Payment processors — where card payments are used.
- Service providers — hosting, analytics, and communication tools that help operate the website.
- Legal authorities — where required by UAE law or to protect our rights.
6. Data Security
We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under UAE data protection law you may request to access, correct, or delete your personal data, and you may opt out of marketing communications at any time. To exercise these rights, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
Contact Us
Address: Boulevard Heights Tower 2, Sheikh Mohammed bin Rashid Boulevard, Downtown Dubai, Dubai, UAE
24/7 Support: +971 55 738 4717
Orders Support: support@podsxpress.ae
Working Days: Open Daily | 24 Hours