Delivery Policy

At PodsXpress, we know that when you need your IQOS, JUUL, RELX, or nicotine pouch products, you want them fast. That’s why we’ve built one of the quickest delivery networks in the UAE — including same-hour delivery in key emirates and free delivery on qualifying orders.

Delivery Times by Emirate

Payment Methods

We offer flexible, secure payment options to suit every customer:

• Cash on Delivery (COD) — pay in cash when your order arrives. Simple, secure, and no advance payment needed.
• Card on Delivery — prefer to pay by debit or credit card? Our driver brings a portable card machine (POS) to your door, so you can pay securely on the spot.
• Payment Links — we can send you a secure payment link to complete your order online before delivery.
• PayPal & Online Payment — we accept PayPal and major online payment methods for added convenience.

How Delivery Works

1. 1
   Place your order on our website or via WhatsApp.
2. 2
   We confirm your order and prepare it for dispatch right away.
3. 3
   Our driver delivers to your address within the timeframe for your emirate.
4. 4
   Pay by cash, card machine, or your pre-arranged online payment.

Important Information

• Delivery times are estimates and may vary during peak hours, public holidays, or adverse weather.
• A valid contact number is required so our driver can reach you on arrival.
• Orders are delivered in plain, discreet packaging with no branding on the outer parcel.
• Our products contain nicotine and are sold to adults of legal smoking age only. Valid ID may be requested on delivery.