Returns & Refund Policy

At PodsXpress, we carefully check every order before it leaves us to make sure you receive your products in perfect condition. In the rare case that something isn’t right, we’re ready to put it right quickly. This policy explains when returns are accepted, what’s required, and how refunds are processed.

What We Accept Returns For

We accept returns and process refunds in the following cases:

• Manufacturing defects — products that arrive faulty or not functioning as intended.
• Pod leakage — pods that are leaking on arrival.
• Delivery problems — wrong item delivered, damaged in transit, or a fault with your order.

How Returns Work

1. 1 Contact us within 3 days of delivery via WhatsApp at +971 55 738 4717 with your order details and a description of the issue (plus an unboxing video if it’s been over 12 hours).
2. 2 We arrange collection. For Dubai, Ajman & Sharjah, we send a driver to collect the product. For all other emirates, you’ll need to courier the item back to us.
3. 3 We inspect the product once received to confirm the issue.
4. 4 Refund or replacement. Once verified, we initiate your refund within 24 hours, or arrange a replacement if you prefer.

What’s Not Eligible

• Claims made after 3 days of delivery.
• Claims made over 12 hours after delivery without an unboxing video.
• Products damaged through misuse, mishandling, or normal use after delivery.
• Change-of-mind returns on opened or used products, for hygiene and safety reasons.

We’re Here to Help

We inspect every order carefully before delivery, so problems are rare — but if something does go wrong, we’re genuinely ready to solve it. Our team is available 24/7 on WhatsApp. Just knock us a message and we’ll take care of you.