Frequently Asked Questions

Yes. We deliver in 1–2 hours to Dubai, Ajman, and Sharjah after order confirmation, and within 12 hours by courier to Abu Dhabi, Al Ain, Umm Al Quwain, and Ras Al Khaimah.

Delivery is free on orders over AED 200. Orders under AED 200 have a flat AED 30 delivery charge shown at checkout.

We accept Cash on Delivery with no extra fee, or card payment on delivery. A 5% surcharge applies to card transactions.

Yes. Return requests must be made within 7 days of delivery, and items should be unused and in their original packaging. Certain consumable products may be excluded for hygiene reasons.

Yes. Our products contain nicotine and are sold only to adults aged 18 and over. We do not sell to minors.

Yes. We sell only genuine products from JUUL, MYLE, Al Fakher, VELO, DZRT, and White Fox — never counterfeits.

No. JUUL 2 pods are designed only for the JUUL 2 device and will not fit or work with the original JUUL.

Place the pouch between your upper lip and gum and leave it in for up to 30–60 minutes. There is no spitting and no tobacco — simply remove and dispose of it when you are finished.

We carry VELO, DZRT, and White Fox nicotine pouches in a range of flavours and strengths, with the exact strength shown on each product page.

Yes. We stock MYLE Meta V5 refill pods for the MYLE V5 device, as well as MYLE Meta Box and Meta 9000-puff disposable devices.